Returns & Refunds

At MÒNVOIRE JEWELS, every piece is chosen with care, and we want you to feel confident in your purchase.

Change-of-Mind Returns

Please choose your pieces carefully, as we do not offer returns or refunds for change of mind, including a change of preference or simply deciding an item is no longer wanted.

Faulty or Incorrect Items

Your rights under Australian Consumer Law are important to us. If your order arrives faulty, damaged, incorrect, or does not meet the consumer guarantees, please contact us so we can assess the issue and provide an appropriate remedy in accordance with your rights.

How to Contact Us

For all return or refund enquiries, please email us with the following details:

• Full name
• Order number
• Reason for your enquiry
• Photos of the item, if relevant

Our team will review your enquiry and respond with the next steps.